Refund policy

*Refund Policy for BoxHome E-commerce Website:*

At BoxHome, we strive to provide our customers with the best products and service possible. However, we understand that sometimes circumstances may require a refund. Please read our refund policy carefully:

1. *Eligibility for Refunds:*
   - Refunds are only applicable within 30 days of the purchase date.
   - Products must be in their original condition, unused, and with all original packaging intact to be eligible for a refund.
   - Customized or personalized items may not be eligible for refunds unless there is a defect or error on our part.

2. *Refund Process:*
   - To initiate a refund, customers must contact our customer support team within the eligible timeframe.
   - Provide proof of purchase, such as an order confirmation number or receipt.
   - Our team will review the request and may require additional information or evidence, such as photos of the product.

3. *Refund Methods:*
   - Refunds will be issued using the same method of payment used for the original purchase.
   - Please allow up to 7-10 business days for the refund to be processed and reflected in your account.

4. *Non-Refundable Items:*
   - Certain items may not be eligible for refunds, including gift cards, downloadable software, and perishable goods.

5. *Return Shipping:*
   - Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

6. *Restocking Fee:*
   - A restocking fee may be deducted from the refund amount for certain returns, particularly for large or specialized items.

7. *Damaged or Defective Items:*
   - If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary, and may request proof of the damage or defect.

8. *Cancellation Policy:*
   - Orders may be canceled within 24 hours of purchase for a full refund. After this time frame, cancellations may be subject to a restocking fee.

9. *Changes to the Refund Policy:*
   - BoxHome reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.