Cancellation Policy

At Box Homes, we strive to provide the best customer experience possible. If you need to cancel your order, please review our cancellation policy below:

1. Cancellation Window: You may cancel your order within 24 hours of placing it. Please note that orders cannot be canceled after they have been processed for shipping.

2. Cancellation Process: To cancel your order, please contact our customer support team via email at [support@boxhomes.com](mailto:support@boxhomes.com). Please provide your order number and reason for cancellation.

3. Refund Process:
   - If you cancel your order within the specified cancellation window, you will receive a full refund to your original payment method.
   - Refunds will be processed within 5-7 business days from the date of cancellation confirmation.
   - Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

4. Cancelled Orders: Once your order has been canceled, it cannot be reinstated. If you wish to purchase the same items, you will need to place a new order through our website.

5. Exceptions:
   - Customized or made-to-order items may not be eligible for cancellation once production has begun.
   - Products marked as "Final Sale" are not eligible for cancellation or refund.

6. Changes to Cancellation Policy: Box Homes reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us: If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us.

Thank you for choosing Box Homes. We appreciate your understanding and cooperation.